30 Day Return Policy

Returns

My mom and I want you to be happy! If you're not completely thrilled with something you buy on www.cutecrittersonline.com , you have 30 days to return it by mail.

Refunds

We'll process your refund within 30 days upon receiving the returned item. It will...

  • Be in the same form of payment.
  • Equal the "total unit price" of the items printed on your packing slip.
  • Excludes shipping and handling , gift wrap and other service charges.

Rare Exceptions

Unfortunately, these types of items are not returnable:

  • Soiled T-shirts, Sweatshirts, Pillows, or custom made dog clothing.
  • Pet apparel/accessories that show excessive wear or damage.
  • Pet apparel/accessories that was damaged by another pet.
  • T-shirt or Sweatshirt sizing issues. Please see our sizing chart to insure you order the correct size.
  • Custom pet apparel issues. Please see our coat measurement guide to insure you order the correct size.

How It Works

The instructions below are designed to expedite the return of your merchandise. Each of the steps below must be followed in order for Cute Critters to provide you with a satisfactory experience.


Return by mail...

  • Place the item securely in the original package if possible.
  • Include all paperwork, parts and accessories.
  • Include the following address for returns on the envelope.
  • Include your return address on the envelope.
  • Insure your package and keep a copy of the tracking number.
  • Please don't send C.O.D.-we can't accept it.

Merchandise Returns Address:

Please e-mail us for the correct return address information
Need help? Contact us through email, orders@cutecrittersonline.com.

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Privacy Policy

Cute Critters Values Your Trust

We value your trust -- so we have taken great care to inform you in this Policy what we do and do not do with information that you provide us in the course of using our website, and purchasing our products.

Your Privacy is Important

We use our best efforts to maintain the personal information you give to us in a secure, safe and responsible manner within the Cute Critters Family. Except as otherwise stated in this Privacy Policy, the personal information we collect will not be sold, rented or leased and will only be shared within the Cute Critters Family.

Shop Safe Guarantee

We are very confident in the security of Internet transactions, therefore we offer our Safe Shopping Guarantee. (In the event of unauthorized usage, you must first contact your credit card provider in accordance with its reporting rules and procedures.)

Under the Fair Credit Billing Act, federal law protects all of your credit card purchases. In the very unlikely event that your credit card is stolen over the Internet, your maximum liability is $50. Please point this out to your credit card company if they do not acknowledge this.

Your Choice

It is up to you whether you provide us with your personal information by participating in any of the activities mentioned in this Privacy Policy. If you choose to participate, your personal information will be carefully handled in accordance with this Privacy Policy.

Personal Information

When you purchase our products over the phone, and on-line, you provide us with information. Depending upon what information you provide to us and whether, and where, you purchase our products, the information we receive may include your name, mailing, billing and/or shipping address, telephone number, driver's license number, birth date, form of payment, e-mail address, pet information, what you purchased and where (i.e., at a show, or our website). If you use a credit or debit card or pay by check, the information we receive will include your account number and your form of payment. The Cute Critters Family uses the information you provide to service your account, and to ship an order to you on products you purchased.

Security of Your Transactions

The Cute Critters Family has policies and procedures in place to ensure that information you share with us is handled in a safe, secure and responsible manner. We use encryption and other types of technology to reasonably protect and safeguard your personal information and transactions, whether your purchases are on-line, at our shows, or over the phone. We never display your full credit card information.

Product and Service Preferences

You have the option within the website, or when ordering by phone, to provide us with information about your ideas, pet information, or other interests. Except as set forth in our Privacy Policy, all suggestions, ideas, notes, drawings, concepts or other information of any kind shared with us shall be deemed and shall remain the sole and absolute property of Cute Critters and such suggestions, ideas, notes, drawings, concepts or other information shall not be subject to any obligation of confidence and Cute Critters shall not be liable for any use or disclosure.

Legal Requirements

On rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of a business within the Cute Critters Family were to change, customer information pertinent to that business's operations would likely be transferred to, or licensed for use by, the new owner.

International Sales

Cute Critters will not ship internationally at this time. Cute Critters will also not accept payment from outside of the United States in any form.

Non-Personal Information

When you visit our website, we may collect information about you that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.

Cookies

Cookies are small pieces of information stored on your computer when you view our website and/or advertisements. A cookie lets us recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you visit our site again.

Changing Your Cookie Setting

Most web browsers are set to accept cookies automatically, but you can change this setting. See your browser's help topics; to learn how to change the setting. If you decide not to accept cookies, you may not be able to shop with us on-line and access all your account information on our website.

Aggregate Statistics

From time to time we provide aggregate statistics about our customers, website traffic, product and service sales and/or other consumer-related information to carefully selected companies to identify trends and make inventory, marketing and other retail-related decisions. These aggregate statistics do not include personally identifiable information of any individual customer.

Hyperlinks

We have agreements with third parties that allow you to go to their website from our website. If you link to these websites from our website, you may be asked to give information to them. Please be aware that once you have left our website, Cute Critters is no longer your host, does not control, and is not responsible for, the policies or practices of the third party and its website. We encourage you to check each website's privacy policy. Cute Critter's Privacy Policy solely applies to the Cute Critter's Family and its websites.

Children's Online Privacy Protection Act (COPPA)

At Cute Critters the safety of your children is very important to us. Consequently, Cute Critters does not knowingly or intentionally collect information from children under 13 without prior parental consent. If you are under 13 and wish to purchase items from CuteCrittersOnline.com or wish to provide personal information, please ask a parent or your guardian for assistance. CuteCrittersOnline.com can not prohibit minors from visiting our website and must rely on parent(s) or guardian(s) to decide which materials are appropriate for children under 13 to view.

Choice/Opt-Out

Unless you affirmatively opt-out, we will maintain personal information in accordance with this Privacy Policy.

If you do not want to receive direct mail, catalogs, email, products, or specific information and/or general marketing communications, please contact us at orders@cutecrittersonline.com

Once you have placed an initial order with us and signed up in our database, if you do not wish to have your name and address shared with other carefully screened companies so they can share with you products and/or services that may interest you, please contact us at orders@cutecrittersonline.com



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